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Policies and FAQs Pebble

We appreciate your business and want to do everything we can to make your experience a happy one. So if there's anything we can do for you, or any questions we can answer please don't hesitate to contact us.

If your question is customer service related, you may find the answer below. If not, e-mail us at info@pebblebaby.com or call (604) 568-6923, Monday - Saturday, 10am - 6pm and Sunday 11am - 5pm PST.

Go To:

 

Shipping

How long will standard orders take?
For orders within Canada we normally ship via Canada Post Expedited Parcel. Assuming everything is in stock, your order will ship out within 2-5 business days. Within Canada, you should receive your order within 1-7 business days from the shipping date. International shipping will take approximately 7-10 business days.

If you need to receive your order sooner, please let us know and we can give you an estimate for express shipping.

How much does shipping cost?
We offer flat rate fees for deliveries within Canada and to the US so that you know what to expect when you get to the checkout.

Shipping within Canada is $10.00 and shipping to the US is $15.00 CAD. In-store pick up is free of charge.

Some oversize products may be subject to additional delivery fees. This will be noted at the end of the product description. We will contact you with a shipping quote on the item(s) and will then have the option of proceding with purchase or declining. A refund will be issued to you should you decide not to go ahead with the order.

What about international orders?
Orders shipped outside of North America will be charged the actual cost of shipping. When you place your order the delivery charge option will show as $0. We will contact you with a shipping quote which will be charged to your credit card once you have approved it. If you prefer not to go ahead with the order we will cancel your order and refund your card.

If you would like to receive a shipping quote before placing your order please e-mail us at info@pebblebaby.com and we will be happy to give you an estimate of costs.

How about gift certificates?
Gift certificates may be sent by Canada Post or by e-mail. Pebble will send either at no cost to you.

Tracking
Once your order is shipped, we will send you a confirmation e-mail that will include your tracking number. You'll be able to check the status of your order on-line by entering your tracking number.

If you have misplaced your tracking number, please e-mail us at info@pebblebaby.com.

If you have not received your confirmation e-mail from us or believe that there may be problems with your shipment, please e-mail us at info@pebblebaby.com or call us at (604) 568-6923. Live customer service help is available Monday through Saturday from 10am to 6pm and Sunday 11am to 5pm PST. If you leave us a message or send us an e-mail, a customer service representative will follow up with you within 24 hours.

Can you ship to a P.O. Box or APO/FPO address?
Unfortunately, we can not. Please provide a street address at checkout.

Return to Top

 

Return Policy

We take great pride in the products we carry, but if for whatever reason you're not happy with your purchase we will gladly exchange it for you or provide you with store credit. Sorry, no refunds.
Returns may be mailed to us or brought back to our physical store. Non-sale merchandise in brand new condition with all tags and packaging intact may be returned for exchange or store credit within 14 days of receipt (less shipping costs and surcharges).

All gift returns are for store credit only; no credit card refunds are available. Store credits may be used at www.pebblebaby.com or at our physical store located at 2675 Arbutus Street, Vancouver, BC.

All sale purchases, are final; no refunds or store credits available.

For mail-in returns:

1. Pack the item in its original box and include your packing slip.
2. Contact us for a return merchandise authorization number (RMA) and mark the number on the outside of the parcel to be returned to us.
3. Consider insuring your package in case it is lost or damaged in transit.  Pebble cannot be responsible for
items that are lost or damaged during shipping.
4. Mail your return with the appropriate postage to:

Pebble
Attn: (RMA #)
2675 Arbutus Street
Vancouver, BC V6J 3Y4

If you no longer have your packing slip, please e-mail us or call our Customer Service Department at (604) 568-6923 to obtain your order number. All messages, whether by phone or e-mail, will be returned within 24 hours. A packing slip or order number must be included in your return.

And, if you have any questions, don't hesitate to call us at (604) 568-6923.

Return to Top

 

FAQs

Sales Tax
Will I be charged sales tax?
A Goods and Services Tax (GST) of 5% applies on all orders shipped to Canadian addresses. In addition, Provincial Sales Tax (PST) of 7% will be charged on all non-exempt items shipped to British Columbia addresses. (Purchases of baby clothes and shoes are PST exempt.)

No sales taxes are applied to orders shipped outside of Canada. Please note that you may be liable to pay customs and duty charges.

Gift Wrapping
Can I get my purchase gift wrapped?
Of course! With the exception of large items, gift wrapping is a complimentary service we provide with each purchase. You will be asked if you would like to include a gift message in the checkout process; simply indicate that you would like your purchase gift wrapped when adding your message.

What if something is out of stock?
We receive new stock shipments regularly. Contact us by phone or e-mail and we will be glad to reserve or special order an item for you.

Sizing
Most of our clothing products are sized according to age. As a general rule, you may want to order a size up to ensure room for growth. If you need assistance with sizes, please contact us and we would be happy to assist you with your selection.

Payment Methods
We gladly accept Visa, MasterCard or Pebble gift certificates.

I have a gift certificate. How do I redeem it?
It couldn't be easier – just choose the products you like and click on "checkout". Enter your gift certificate number in the discount code field on the cart page and your order total will be adjusted accordingly. If you have any questions, please contact us (604) 568-6923.  A gift certificate may be used for all products on our site.

Return to Top

 

Privacy & Security Policy

Is my purchase secure?
We use industry-standard SSL encryption when transferring and receiving customer data exchanged through our site server. All of your personal and financial data is stored in encrypted format at all times.

Will Pebble share my customer information?
Absolutely not! Pebble respects your privacy and is committed to safeguarding your personal information. Your personal details will be kept safe and confidential in our secure customer database. Pebble does not share any customer information with any third parties for any reason except for shipping purposes (for example, shipping information to deliver merchandise). Your personal details will never be sold, exchanged or disclosed unless required by law.

What about your newsletter?

When you subscribe to our newsletter we only use the information you provide in order to deliver the newsletter to you. You may unsubscribe at any time.

If you have any questions about our Privacy & Security Policy please contact us at info@pebblebaby.com.

Return to Top

 

Terms & Conditions

Welcome to Pebble Baby and Children's Store Inc. d/b/a Pebble (Pebble). Your use of this web site is governed by these terms and conditions along with all other outlined polices. Please review them carefully.

Pricing
All products are quoted in Canadian dollars. Shipping and sales taxes, if applicable, will be added to your total purchase price. You are responsible for the payment of any shipping charges and sales taxes that apply to your order. International orders may be subject to import or customs duties. If applicable, you are responsible for the payment of any customs charges, duties and brokerage fees that may be levied.

Canceling An Order
Pebble will accept cancellation within 24 hours after you place an order provided that the order has not already been shipped. Special orders may not be canceled once the order has been paid for.

Returns
Please see our Returns Policy for more information.

Sales, Discounts and Special Offers
All sales or special offers are for a limited duration and may not be combined with any other offer including, but not limited to, combining free shipping offers or other discount coupons.

Copyrights & Trademarks
This web site and the materials within it are © Pebble Baby, 2009. All rights reserved.

The trademarks, service marks and logos used and displayed on the web site are registered and unregistered trademarks of Pebble. The name Pebble Baby and Children's Store Inc., Pebble Baby, Pebble and/or the Pebble brandmark and/or logo may not be used in any way without prior written permission from Pebble.

Use
Pebble grants you permission to view this web site and to print individual pages from this site for your own personal, non-commercial use, provided you agree to and accept the terms and conditions set out in this agreement. You may not modify, copy (except as set out above) display, reproduce, transfer or sell any information, material, software, products or services from this web site or use this web site for any purpose that is unlawful, immoral or prohibited by these terms and conditions.

Third Party Sites
This web site may contain links to web sites operated and maintained by third parties. These links are for your reference only. Pebble does not control and is not responsible for their content. You access such linked sites at your own risk. The privacy and security practices of websites linked to or from this web site are not covered by this Privacy Statement, and Pebble is not responsible for the privacy or security practices or the content of such websites.

Warranty Disclaimer and Exclusion of Liability
Pebble makes every effort to review the safety of all our products. Pebble cannot be held liable for accidents involving a product purchased from our web site which results in personal injury. Pebble makes no representation about the suitability of the products on this web site for any purpose. All products are provided "as is" without warranty of any kind, express or implied, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement. Your use of this web site is at your own risk. Pebble shall not be held liable for any direct, indirect, punitive, incidental or consequential damages that arise out of or are in any way connected with the use of this web site or the materials in this web site or the performance of the products, whether based in contract, tort, strict liability or otherwise.

Dispute Resolution
In the event of any claim or dispute arising out of or in connection with this web site and/or these terms and conditions and/or any contract between you and Pebble, you agree to engage in good faith with us in a process of mediation before commencing any arbitration or litigation. Any such mediation will take place in Vancouver, British Columbia, Canada.

Governing Law
You agree that these terms and conditions and your use of this site are governed by and interpreted in accordance with the laws of British Columbia, Canada and you consent to the exclusive jurisdiction and venue of the courts, tribunals, agencies and other dispute resolution organizations in Vancouver, BC, Canada in all disputes (1) arising out of, relating to, or concerning this site and/or this agreement, (2) in which this web site and/or this agreement is an issue or a material fact, or (3) in which this web site and/or this agreement is referenced in a document filed in a court or other dispute resolution organization. Use of this web site is unauthorized in any jurisdiction that does not give full effect to all provisions of this agreement.

Agreement
This agreement and terms of sale constitutes the entire agreement between you and Pebble with respect to this web site. No modification of this agreement shall be effective unless authorized in writing by Pebble.

Changes to Terms & Conditions
Pebble reserves the right to change or update these terms and conditions at any time by posting notice on this page. Your use of this web site following any such change will constitute your agreement to follow and be bound by the changed terms and conditions. For this reason, we encourage you to review these terms and conditions whenever you use this web site. Last updated August 25, 2009.


Any questions or comments may be sent to:

info@pebblebaby.com or

Pebble
Attention: Customer Service
2675 Arbutus Street
Vancouver, BC V6J 3Y4
Canada  

Return to Top

We appreciate your business and want to do everything we can to make your experience a happy one. So if there's anything we can do for you, or any questions we can answer please don't hesitate to contact us.

If your question is customer service related, you may find the answer below. If not, e-mail us at info@pebblebaby.com or call (604) 568-6923, Monday - Saturday, 10am - 6pm and Sunday 11am - 5pm PST.

Go To:

 

Shipping

How long will standard orders take?
For orders within Canada we normally ship via Canada Post Expedited Parcel. Assuming everything is in stock, your order will ship out within 2-5 business days. Within Canada, you should receive your order within 1-7 business days from the shipping date. International shipping will take approximately 7-10 business days.

If you need to receive your order sooner, please let us know and we can give you an estimate for express shipping.

How much does shipping cost?
We offer flat rate fees for deliveries within Canada and to the US so that you know what to expect when you get to the checkout.

Shipping within Canada is $10.00 and shipping to the US is $15.00 CAD. In-store pick up is free of charge.

Some oversize products may be subject to additional delivery fees. This will be noted at the end of the product description. We will contact you with a shipping quote on the item(s) and will then have the option of proceding with purchase or declining. A refund will be issued to you should you decide not to go ahead with the order.

What about international orders?
Orders shipped outside of North America will be charged the actual cost of shipping. When you place your order the delivery charge option will show as $0. We will contact you with a shipping quote which will be charged to your credit card once you have approved it. If you prefer not to go ahead with the order we will cancel your order and refund your card.

If you would like to receive a shipping quote before placing your order please e-mail us at info@pebblebaby.com and we will be happy to give you an estimate of costs.

How about gift certificates?
Gift certificates may be sent by Canada Post or by e-mail. Pebble will send either at no cost to you.

Tracking
Once your order is shipped, we will send you a confirmation e-mail that will include your tracking number. You'll be able to check the status of your order on-line by entering your tracking number.

If you have misplaced your tracking number, please e-mail us at info@pebblebaby.com.

If you have not received your confirmation e-mail from us or believe that there may be problems with your shipment, please e-mail us at info@pebblebaby.com or call us at (604) 568-6923. Live customer service help is available Monday through Saturday from 10am to 6pm and Sunday 11am to 5pm PST. If you leave us a message or send us an e-mail, a customer service representative will follow up with you within 24 hours.

Can you ship to a P.O. Box or APO/FPO address?
Unfortunately, we can not. Please provide a street address at checkout.

Return to Top

 

Return Policy

We take great pride in the products we carry, but if for whatever reason you're not happy with your purchase we will gladly exchange it for you or provide you with store credit. Sorry, no refunds.
Returns may be mailed to us or brought back to our physical store. Non-sale merchandise in brand new condition with all tags and packaging intact may be returned for exchange or store credit within 14 days of receipt (less shipping costs and surcharges).

All gift returns are for store credit only; no credit card refunds are available. Store credits may be used at www.pebblebaby.com or at our physical store located at 2675 Arbutus Street, Vancouver, BC.

All sale purchases, are final; no refunds or store credits available.

For mail-in returns:

1. Pack the item in its original box and include your packing slip.
2. Contact us for a return merchandise authorization number (RMA) and mark the number on the outside of the parcel to be returned to us.
3. Consider insuring your package in case it is lost or damaged in transit.  Pebble cannot be responsible for
items that are lost or damaged during shipping.
4. Mail your return with the appropriate postage to:

Pebble
Attn: (RMA #)
2675 Arbutus Street
Vancouver, BC V6J 3Y4

If you no longer have your packing slip, please e-mail us or call our Customer Service Department at (604) 568-6923 to obtain your order number. All messages, whether by phone or e-mail, will be returned within 24 hours. A packing slip or order number must be included in your return.

And, if you have any questions, don't hesitate to call us at (604) 568-6923.

Return to Top

 

FAQs

Sales Tax
Will I be charged sales tax?
A Goods and Services Tax (GST) of 5% applies on all orders shipped to Canadian addresses. In addition, Provincial Sales Tax (PST) of 7% will be charged on all non-exempt items shipped to British Columbia addresses. (Purchases of baby clothes and shoes are PST exempt.)

No sales taxes are applied to orders shipped outside of Canada. Please note that you may be liable to pay customs and duty charges.

Gift Wrapping
Can I get my purchase gift wrapped?
Of course! With the exception of large items, gift wrapping is a complimentary service we provide with each purchase. You will be asked if you would like to include a gift message in the checkout process; simply indicate that you would like your purchase gift wrapped when adding your message.

What if something is out of stock?
We receive new stock shipments regularly. Contact us by phone or e-mail and we will be glad to reserve or special order an item for you.

Sizing
Most of our clothing products are sized according to age. As a general rule, you may want to order a size up to ensure room for growth. If you need assistance with sizes, please contact us and we would be happy to assist you with your selection.

Payment Methods
We gladly accept Visa, MasterCard or Pebble gift certificates.

I have a gift certificate. How do I redeem it?
It couldn't be easier – just choose the products you like and click on "checkout". Enter your gift certificate number in the discount code field on the cart page and your order total will be adjusted accordingly. If you have any questions, please contact us (604) 568-6923.  A gift certificate may be used for all products on our site.

Return to Top

 

Privacy & Security Policy

Is my purchase secure?
We use industry-standard SSL encryption when transferring and receiving customer data exchanged through our site server. All of your personal and financial data is stored in encrypted format at all times.

Will Pebble share my customer information?
Absolutely not! Pebble respects your privacy and is committed to safeguarding your personal information. Your personal details will be kept safe and confidential in our secure customer database. Pebble does not share any customer information with any third parties for any reason except for shipping purposes (for example, shipping information to deliver merchandise). Your personal details will never be sold, exchanged or disclosed unless required by law.

What about your newsletter?

When you subscribe to our newsletter we only use the information you provide in order to deliver the newsletter to you. You may unsubscribe at any time.

If you have any questions about our Privacy & Security Policy please contact us at info@pebblebaby.com.

Return to Top

 

Terms & Conditions

Welcome to Pebble Baby and Children's Store Inc. d/b/a Pebble (Pebble). Your use of this web site is governed by these terms and conditions along with all other outlined polices. Please review them carefully.

Pricing
All products are quoted in Canadian dollars. Shipping and sales taxes, if applicable, will be added to your total purchase price. You are responsible for the payment of any shipping charges and sales taxes that apply to your order. International orders may be subject to import or customs duties. If applicable, you are responsible for the payment of any customs charges, duties and brokerage fees that may be levied.

Canceling An Order
Pebble will accept cancellation within 24 hours after you place an order provided that the order has not already been shipped. Special orders may not be canceled once the order has been paid for.

Returns
Please see our Returns Policy for more information.

Sales, Discounts and Special Offers
All sales or special offers are for a limited duration and may not be combined with any other offer including, but not limited to, combining free shipping offers or other discount coupons.

Copyrights & Trademarks
This web site and the materials within it are © Pebble Baby, 2009. All rights reserved.

The trademarks, service marks and logos used and displayed on the web site are registered and unregistered trademarks of Pebble. The name Pebble Baby and Children's Store Inc., Pebble Baby, Pebble and/or the Pebble brandmark and/or logo may not be used in any way without prior written permission from Pebble.

Use
Pebble grants you permission to view this web site and to print individual pages from this site for your own personal, non-commercial use, provided you agree to and accept the terms and conditions set out in this agreement. You may not modify, copy (except as set out above) display, reproduce, transfer or sell any information, material, software, products or services from this web site or use this web site for any purpose that is unlawful, immoral or prohibited by these terms and conditions.

Third Party Sites
This web site may contain links to web sites operated and maintained by third parties. These links are for your reference only. Pebble does not control and is not responsible for their content. You access such linked sites at your own risk. The privacy and security practices of websites linked to or from this web site are not covered by this Privacy Statement, and Pebble is not responsible for the privacy or security practices or the content of such websites.

Warranty Disclaimer and Exclusion of Liability
Pebble makes every effort to review the safety of all our products. Pebble cannot be held liable for accidents involving a product purchased from our web site which results in personal injury. Pebble makes no representation about the suitability of the products on this web site for any purpose. All products are provided "as is" without warranty of any kind, express or implied, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement. Your use of this web site is at your own risk. Pebble shall not be held liable for any direct, indirect, punitive, incidental or consequential damages that arise out of or are in any way connected with the use of this web site or the materials in this web site or the performance of the products, whether based in contract, tort, strict liability or otherwise.

Dispute Resolution
In the event of any claim or dispute arising out of or in connection with this web site and/or these terms and conditions and/or any contract between you and Pebble, you agree to engage in good faith with us in a process of mediation before commencing any arbitration or litigation. Any such mediation will take place in Vancouver, British Columbia, Canada.

Governing Law
You agree that these terms and conditions and your use of this site are governed by and interpreted in accordance with the laws of British Columbia, Canada and you consent to the exclusive jurisdiction and venue of the courts, tribunals, agencies and other dispute resolution organizations in Vancouver, BC, Canada in all disputes (1) arising out of, relating to, or concerning this site and/or this agreement, (2) in which this web site and/or this agreement is an issue or a material fact, or (3) in which this web site and/or this agreement is referenced in a document filed in a court or other dispute resolution organization. Use of this web site is unauthorized in any jurisdiction that does not give full effect to all provisions of this agreement.

Agreement
This agreement and terms of sale constitutes the entire agreement between you and Pebble with respect to this web site. No modification of this agreement shall be effective unless authorized in writing by Pebble.

Changes to Terms & Conditions
Pebble reserves the right to change or update these terms and conditions at any time by posting notice on this page. Your use of this web site following any such change will constitute your agreement to follow and be bound by the changed terms and conditions. For this reason, we encourage you to review these terms and conditions whenever you use this web site. Last updated August 25, 2009.


Any questions or comments may be sent to:

info@pebblebaby.com or

Pebble
Attention: Customer Service
2675 Arbutus Street
Vancouver, BC V6J 3Y4
Canada  

Return to Top